MESSAGE FROM THE OWNER
To our valued customers:
Since our business was established in 1964, DeVille Auto Collision Inc., has expanded and now
offers a satellite estimating and claims office. Within a competitive industry our business has
flourished because our focus is on producing quality work with integrity. Retention of our
customers is our number one priority.
The major problem in the collision repair industry for an independent repair shop is a practice called "steering". Steering occurs when insurance companies direct First Party insured and/or Third Party
Claimants to, or away from specific repair facilities or providers.
Have you ever heard phrases such as, "Is your car drivable?", "that shop is not on our list", "you have to bring it to us so we can inspect it first", "we can 't guarantee their work", "the claim may take a little longer."? These, as well as many other phrases, are used everyday to persuade you to use
facilities oriented to cut costs. Some of these shops agree not to charge for needed operations, use
more after-market sheet metal, and/or give discounts on labor and parts. In many cases, these
powerful phrases are intended to mislead customers into believing that they must ONLY use the
repair shop recommended by that company. (Never letting the customer know that they have the
right to have their vehicle damages inspected and repaired at the shop of their choice.) These
tactics cost or limit repairs affecting quality, safety and vehicle value.
Steering - it's illegal, potentially fraudulent and potentially dangerous!
The best way for claims to be handled is for the shop and insurance company to work together to
create a repair plan that will satisfy you, the customer, with quality and safety in mind. After all,
this is your investment, and after paying your premiums, year after year, you should expect as
much.
Most of the insurance companies we work with are professional and honest. We have developed
many relationships over the years based on honesty and integrity. We don't request unreasonable
operations, just those necessary to take your vehicle back to its pre-accident and safe condition.
When you come to pick-up your vehicle, and we see that look of satisfaction on your face, our
pride in workmanship and integrity are rewarded. Your insurance company should feel the same
way. You pay for that concern.
We work for you and with your support and pro-active approach, we can perform your repairs to
the highest standards. We feel, and have always felt, that you, our customer, should be the person
our business is intent on satisfying.
Sincerely,
David Fazio (owner)
" Let us be apart of your solutions not apart of your problems"
